Frequently Asked Questions

Red Lotus Counseling & Wellness offers a variety of counseling services, including individual counseling, adult children of emotionally immature parents counseling, ADHD counseling, EMDR, Emotional Freedom Therapy, First Responder Counseling, LGBTQIA+ affirming counseling, mental health & nutrition, and parenting counseling.

We accept self-pay, Medicaid, most private insurance plans, and out-of-network. 

We currently accept

· Aetna

· Alliance Coal Health Plan

· Ambetter

· Anthem Blue Cross Blue Shield

· BCBS of Massachusetts

· Buckeye

· Carelon Behavioral Health

· Caresource

· Centivo - Ellwood Group

· Cigna

· ClaimDoc

· Corporate Counseling Associates (EAP)

· FAIROS/OccNet

· Humana

· Medical Mutual of Ohio

· Molina

· OhioHealthy

· Optum Veteran's Affairs

· Oscar (Optum)

· Quest Behavioral Health

· UMR

· UnitedHealthcare (Optum)

· Unity

· Velocity

If we’re not in-network with your insurance, no worries — Red Lotus Counseling & Wellness can still work with you. We’re considered out-of-network providers, which means we don’t bill insurance companies directly. Instead, clients pay for their sessions at the time of service. 

 If your plan has out-of-network benefits, you might be able to get reimbursed for part of the cost. We’ll provide you with a superbill (a special receipt with all the info your insurance company needs) that you can submit for possible reimbursement. 

Red Lotus' self-pay fee schedule is as follows:

Initial Intake Assessment   $150

Individual Counseling Session  

60 minutes $120; 45 minutes $100; 30 minutes $75

Parenting Counseling Session 

60 minutes $140; 45 minutes $120; 30 minutes $100

We understand life can be unpredictable, and finances shouldn’t be a barrier to getting the support you need. That’s why we offer a sliding fee scale — a reduced rate based on your household income and family size. 

If you’d like to request a sliding fee rate or have questions about our rates or insurance, please reach out to us at (216) 250-1196 or info@redlotus-counseling.com. We’re happy to discuss your options and find a plan that works for you.

If you are a self-pay client, payment is due in full at the time of service. If you are using insurance and have a copay, it must be paid at the time of your appointment. We recommend verifying your mental and/or behavioral health benefits with your insurance provider in advance to determine whether a copay will be required. Because insurance coverage varies by plan, we encourage all clients to confirm their benefits prior to their first appointment. 

Red Lotus partners with Headway, SonderMind, and Grow Therapy to manage some of our billing and administrative services. If you are working with one of these partners, you will receive an email invitation to set up your account, where you can securely enter your insurance and payment information. Through their client portal, you can view session costs in advance, check your benefits, and manage your payment details. Your copay will be collected after your session through our billing partner’s system. 

You can book an appointment with Red Lotus Counseling & Wellness by calling our office (216) 250-1196, email us at info@redlotus-counseling.com or by filling out an online booking form on our website.